[Tweeters] Outrageously bad "warranty" of Brunton binoculars
steveloitz at gmail.com
Thu Jan 3 06:38:15 PST 2019
dan&erika, I'm interested in the timing re your experience. For at least 11
years, Nikon has had a lifetime no-fault repair/replace policy. Prior to
that, Nikon bins came with a 25-year limited warranty.
Nikon's repair/replace policy worked great for me a few years ago when I
bashed my 8x20 LX L compact bins on a rock during a mountaineering trip,
knocking the bins out of collimation. Immediately after returning to
civilization I contacted Nikon on-line, promptly got an RA and shipped the
damaged bins to Nikon. Within a few days I received an email confirming
receipt of the bins. A few days after that Nikon emailed a message
acknowledging. To my delight, roughly 10 days later I received a brand new
pair of bins. Although Nikon took my credit card info re a $10 handling
fee, I was never charged.
My Zeiss 8x32 FLs are covered by a lifetime warranty and a [now expired]
5-year no-fault policy. The terms of the lifetime warranty expressly
exclude damage resulting from accidents.
The respective warranty policies affects my behavior: When heading out in
rugged terrain, I pack my LX L bins or take my wife's Monarchs : )
On Thu, Jan 3, 2019 at 5:52 AM dan&erika <danerika at gmail.com> wrote:
> I had the opposite experience with Nikon. When I bought their binoculars,
> they had a lifetime warranty. Years later, despite no longer issuing
> life-time warranties, when the binoculars needed minor repair, Nikon
> honored their warranty by replacing the binoculars with a superior model!
> It did help that I initially bought the binoculars from a camera store
> rather than over the Internet; the store, National Camera Exchange in
> Minneapolis, helped with my brief negotiation with Nikon. Dan Tallman.
> On Wed, Jan 2, 2019 at 11:35 AM Gary Bletsch <garybletsch at yahoo.com>
>> Dear Tweeters,
>> Brunton, a company that has existed for over 100 years, sold binoculars
>> to me in 2004 with a lifetime warranty. Now the company refuses to honor
>> it. Their representative said something like, "Oh, people abused that
>> warranty. We changed that warranty. Now we offer a one-year warranty. We
>> don't make binoculars any more. We wouldn't be able to fix them." He also
>> refused to consider refunding the purchase price.
>> When I was shopping for the binoculars back in 2004, I had Swarovski,
>> Nikon, Zeiss, and other top brands in my hand. I liked the Bruntons best,
>> but a little voice kept telling me, "Don't trust these Brunton people, they
>> are newcomers in the binocular market." I should have listened to that
>> Have other Tweeters ever faced such a situation, when a company sells
>> something with a warranty, then reneges on it? How outrageous!
>> Yours truly,
>> Gary Bletsch
>> Tweeters mailing list
>> Tweeters at u.washington.edu
> Dan or Erika Tallman
> Northfield, Minnesota
> danerika at gmail.com
> ".... the best shod travel with wet feet...Beware of all enterprises that
> require new clothes ....”—H. D. Thoreau
> Tweeters mailing list
> Tweeters at u.washington.edu
steveloitz at gmail.com
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